Tangerine by Ignivox

Security and data handling

Security requirements are considered as part of customer onboarding. Contact hello@ignivoxhub.com to discuss the information your organisation needs to assess an Ignivox service.

Information for your organisation

Ask for the hosting and processing arrangements relevant to your service, including provider locations, user access, data retention, backups, incident handling and any international transfers. Agreed requirements belong in the customer agreement and its schedules.

Account security

Use your organisation’s approved sign-in address, keep credentials private and follow its access-management process. Report unexpected access or suspected misuse promptly. Never send authentication codes or passwords in an enquiry.

Data protection

Our website privacy notice covers enquiries. The Tangerine privacy notice explains product-related processing. Customer data processing terms are agreed separately where required.

Report a security concern

Email hello@ignivoxhub.com with “Security concern” in the subject. Describe what you observed without disclosing credentials or unnecessary customer information. Ask us for an appropriate route if supporting evidence is sensitive.

Service commitments

Any contractual availability, backup, recovery or support commitments are those expressly agreed with your organisation. This page is not a certification or an independent security assessment.